ATS & Resume Filtering

Understanding What ATS and Human Screeners Want in Your Resume

June 15, 2026 · 5 min read · By the Ghosted Team
Job hunting in today's market can feel like a never-ending cycle of sending resumes into a digital abyss, only to hear nothing back. It's normal to feel overwhelmed by the thought that software is deciding your future before a human even lays eyes on your application. Many job seekers like you are frustrated by the faceless nature of Applicant Tracking Systems (ATS) and the inconsistency of human recruiters. Let's explore what both the ATS and human screeners really look for in resumes, so you can take meaningful action to improve your chances.

What Does an Applicant Tracking System (ATS) Actually Do?

An ATS is a piece of software used by companies to manage job applications. It filters and categorizes resumes based on keywords related to job descriptions. If you've ever applied for a job online and never heard back, your resume might have been filtered out by an ATS before a human even saw it. Understanding this function helps you see why it's crucial to tailor your resume for each application so that it aligns with the keywords found in the job description. ATS systems are designed to streamline high volumes of applications, but they can also miss great candidates who don't use just the right terms.

How Does ATS Keyword Matching Work?

Keyword matching is the core function of an ATS. It scans your resume for specific phrases and terminologies that appear in the job listing. For instance, if you're applying for a project manager position, the system might look for terms like 'project management,' 'budgeting,' and 'scheduling.' Including these exact words in context throughout your resume can increase your chances of getting past the ATS. Knowing this, be sure to customize each resume to mirror the language in the job ad closely. However, avoid keyword stuffing, as this will look unnatural if your resume does make it to human eyes.

Does the ATS Care About Resume Formatting?

Yes, formatting can impact whether an ATS correctly parses your resume. Stylish layouts with images and graphics, while visually appealing, can confuse ATS systems, leading to key information being misread or skipped. Stick to simple layouts with clearly defined sections labeled with common headings like 'Experience' or 'Education.' Use standard fonts like Arial or Times New Roman and avoid special characters. Proper formatting ensures that the ATS can accurately read and understand your resume content. This might feel limiting creatively but remember, the primary goal is to make it through the initial digital sift.

What Are Human Screeners Looking For?

Once you make it past the ATS, your resume reaches a human recruiter. They're scanning for signs of industry experience, soft skills, and cultural fit. A human screener can evaluate nuance and context, so it's crucial your resume tells a coherent story about your career progress. For example, if you've held multiple roles in the same company, highlight career progression with more responsibilities or specific achievements. Remember, humans are also pressed for time; avoid fluff and get straight to the point with quantifiable results like 'increased sales by 20%' rather than vague statements. This level of detail helps convey impact and potential value.

Do Human Recruiters Value Cover Letters?

While not all recruiters read cover letters, those who do find them a valuable supplemental piece. A well-written cover letter can provide context to your resume, such as explaining career changes or employment gaps. It's your chance to address the recruiter directly, discussing why you're drawn to the company and what unique skills you bring. Given the opportunity, share an anecdote that showcases your work ethic or problem-solving capabilities. Although there’s a risk it may not be read, the potential reward of a recruiter gaining insight into your character and passion often outweighs the effort of writing a personalized cover letter.

Tips for Balancing ATS and Human Preferences

To make sure your resume stands out to both ATS and human eyes, strike a balance. This means your resume should be rich in relevant keywords but also readable and engaging to humans. Use action verbs and quantify achievements to make your accomplishments stand out. For instance, 'Led a team of 10 to develop a new product launched within six months' pairs a keyword with a quantifiable outcome, appealing to both the ATS and human interest. Avoid jargon that doesn’t connect directly to the skills or accomplishments they look for. This dual approach ensures no matter what stage your resume reaches, it makes the impression you need.

How to Address Work Gaps or Career Changes

Addressing work gaps can be tricky, but honesty with a strategy is key. In your resume, consider a skills-based format focusing on competencies rather than a strict chronological history. Highlight any volunteer work, freelance projects, or courses taken during a gap to showcase continued growth and engagement in your field. When it comes to career changes, emphasize transferable skills that bridge your previous roles with the new opportunities you're targeting. Provide context in your cover letter to clarify how your skills and experiences support the transition you're undertaking to connect any dots a recruiter might have questions about.

How to Improve Your Resume's ATS and Human Appeal

Improving your resume for ATS and humans starts with proofreading and alignment with current job roles. Run your resume through an automated tool for free diagnostic insights into how it's performing against ATS criteria. These tools often point out areas for enhancement you might have overlooked. With specific feedback, you can adjust keyword usage or refine your achievement statements, enhancing your presentation to both systems and people. After making revisions, solicit feedback from peers who understand the industry. This holistic approach can boost your resume’s appeal across the board, instantly improving your job search outcomes.

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